Frequently Asked Questions

No appointment is needed to shop online. Visits to our New York Studio are by appointment only.

Begin by securing your private consultation through our Bespoke page. Our concierge team will guide you through the next steps.

Refer to our Size Guide for measurements and fit guidance. For additional assistance, contact info@esqueby.com.

Please allow up to 2 additional weeks for personalized embroidery before shipment. Expedited embroidery is available for an additional $25, with a turnaround of 3–5 business days, subject to availability. For expedited requests, please contact concierge@esqueby.com before placing your order.

Full-price, non-personalized Ready-to-Wear items may be returned within 14 days of delivery, provided they are unworn, unwashed, unaltered, and in their original condition with all tags attached. Personalized, bespoke, and items marked Final Sale are not eligible for standard returns, subject to applicable law. See our Shipping & Returns Policy for details.

Ready-to-Wear features our signature designs in standard sizes. Personalization adds individual details to select pieces, while Bespoke allows you to create a one-of-one garment designed around your vision and measurements.

Please contact info@esqueby.com as soon as possible. Changes or cancellations may not be possible once an order has entered processing or personalization.

No appointment is needed to shop online. Visits to our New York Studio are by appointment only.

Ready-to-Wear features our signature designs in standard sizes. Personalization adds individual details to select pieces, while Bespoke allows you to create a one-of-one garment designed around your vision and measurements.

No. Our Ready-to-Wear collection is designed to be worn as purchased. Select pieces are also thoughtfully constructed to accommodate future adjustments where possible. Alteration options vary by garment and construction.

Refer to our Size Guide for measurements and fit guidance. For additional assistance, contact info@esqueby.com.

Our bespoke process includes up to two rounds of fittings and alterations. Additional adjustments may incur a fee, which our team will discuss with you in advance.

Absolutely. Whether you have a sketch, reference image, preferred fabric, or simply an idea, our team will work with you to bring your vision to life. Fabrics, colors, and finishes are subject to availability.

Personalized and bespoke garments are final sale and are not eligible for standard returns or exchanges, except where required by applicable law. If your order arrives damaged, defective, or incorrect, please contact our team for assistance.

Yes. We offer both in-person consultations at our New York Studio and virtual consultations for clients outside New York.

Begin by securing your private consultation through our Bespoke page. Our concierge team will guide you through the next steps.

Most bespoke commissions take approximately 6–10 weeks, depending on design complexity, materials, and fitting requirements. Our team will confirm your estimated timeline during consultation.

Please allow up to 2 additional weeks for personalized embroidery before shipment. Expedited embroidery is available for an additional $25, with a turnaround of 3–5 business days, subject to availability. For expedited requests, please contact concierge@esqueby.com before placing your order.

A $275 deposit secures your initial consultation and is applied toward your final bespoke commission.

Bespoke clothing is individually designed and made to your measurements. At ESQUE/BY's New York Studio, our designers, patternmakers, and tailors collaborate with you to create one-of-one women's clothing, from custom suits and dresses to bridal and occasionwear. Explore our Bespoke Process.

Personalization is available on select ESQUE/BY Ready-to-Wear pieces. Available options are displayed on individual product pages.

For a different size, please contact our team to arrange a return of the eligible item and place a new order, subject to availability.

Contact info@esqueby.com within 14 days of delivery with your order number to initiate a return. Our team will provide return instructions.

Delivery times depend on your location and product availability. Personalized orders require an additional two weeks before shipment. Estimated shipping information is provided at checkout.

Please contact info@esqueby.com within 48 hours of delivery, if possible, with your order number and photographs so our team can assist. This request does not limit applicable consumer rights.

Full-price, non-personalized Ready-to-Wear items may be returned within 14 days of delivery, provided they are unworn, unwashed, unaltered, and in their original condition with all tags attached. Personalized, bespoke, and items marked Final Sale are not eligible for standard returns, subject to applicable law. See our Shipping & Returns Policy for details.

Available shipping destinations and delivery options are displayed at checkout.

Follow the care instructions on each garment. For structured tailoring and delicate fabrics, we recommend professional cleaning where appropriate to preserve their shape and construction.

Hang jackets on supportive hangers to maintain their shape. Store garments in a cool, dry place and avoid prolonged compression.

Please contact our team at least 72 hours before your scheduled class to request a one-time reschedule or studio credit, subject to availability. Cancellations within 72 hours and no-shows are not eligible for credits or rescheduling. If ESQUE/BY cancels a class, participants will be offered a reschedule or refund.

No experience is necessary for beginner classes. Please refer to individual class descriptions for skill requirements.

Any required materials or supplies will be listed in your class description or booking confirmation.

Yes. For private sessions, group workshops, and corporate events, please contact concierge@esqueby.com.

Yes. ESQUE/BY offers hands-on sewing and fashion design classes at our New York Studio, including beginner-friendly workshops and private group experiences. Explore our Classes page for current offerings.